Acceptable Use Policy — Bergason Property Services

    This Acceptable Use Policy sets out the standards of conduct we expect from all users of the Bergason Property Services Limited website and resident portal. By using our website or portal, you agree to comply with this policy.
  

1. Permitted Use

You may use our website and resident portal for lawful purposes only, including:

Obtaining information about our block management services
Submitting genuine enquiries or proposals requests
Accessing your resident account to view balances, make payments or raise maintenance requests
Downloading documents to which you are entitled as a leaseholder or director

2. Prohibited Use

You must not use our website or portal:

In any way that breaches any applicable local, national or international law or regulation
To transmit unsolicited commercial communications (spam)
To impersonate any person, or misrepresent your identity or affiliation with any person or organisation
To transmit any data that contains viruses, malware, ransomware or any other harmful code
To attempt to gain unauthorised access to any part of our website, portal, servers or databases
To collect or harvest personal data about other users without their consent
To upload or transmit any material that is defamatory, offensive, abusive, threatening or discriminatory
To interfere with the proper working of our website or portal
In any way that could damage, disable, overburden or impair our systems or servers

3. Resident Portal

Access to our resident portal is restricted to authorised leaseholders, freeholders and appointed directors. You must:

Keep your login credentials confidential and not share them with any third party
Notify us immediately if you suspect any unauthorised use of your account
Use the portal only for its intended purposes as described above
Ensure that any information you provide is accurate and up to date

4. Content You Submit

When you submit any content through our website or portal (including enquiry forms, maintenance requests or uploaded documents), you confirm that:

The content is accurate to the best of your knowledge
You have the right to submit the content and it does not infringe the rights of any third party
The content does not contain any material that is unlawful, harmful or offensive

5. Enforcement

We reserve the right to:

Remove any content that we consider to be in breach of this policy
Suspend or terminate access to the website or portal without notice for any breach of this policy
Disclose your identity to any third party claiming that material posted by you constitutes a violation of their rights
Report any breach to the relevant law enforcement authority

6. Reporting a Breach

If you become aware of any material on our website or portal that you believe breaches this Acceptable Use Policy, please notify us immediately at:
enquiries@bergasonblockmanagement.co.uk

7. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Your continued use of our website or portal after any changes constitutes acceptance of the revised policy.